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PRIVACY POLICY

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Effective Date: September 29th 2024

Welcome to MyMedikoz, a personal health records system integrating and aggregating data from various disconnected facilities through a mobile application. This Privacy Policy outlines how MyMedikoz collects, uses, shares, and protects your personal data in compliance with the Uganda Data Protection and Privacy Act of 2019. By using MyMedikoz, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you create an account or interact with our services:

  • Identification Details: Name, date of birth, gender, contact information (email address, phone number).

  • Verification Information: National identification or other government-issued identification details for account verification purposes.

  • Health Records: Medical history, diagnostic reports, prescriptions, vaccination records, and related healthcare data.

  • Payment Details: For users subscribing to premium services or making payments through the platform.

1.2 Information Collected Automatically

When you access the MyMedikoz platform, we may automatically collect:

  • Device Information: Such as IP address, browser type, operating system, and device identifiers.

  • Location Data: To enhance the functionality and personalization of the services offered.

  • Usage Analytics: Data related to user behavior on the platform to improve app performance and user experience.

1.3 Dependent Information

Caregivers may link dependents (such as children, elderly individuals, or individuals with disabilities) to their accounts. In such cases, MyMedikoz collects and stores the personal and medical information of these dependents.

2. How We Use Your Information

We use your personal data to:

  • Provide Core Services: Enable access to personal and dependent health records.

  • Facilitate Medical Support: Allow secure sharing of medical records with authorized healthcare providers, and stakeholders.

  • Communicate Effectively: Notify users of updates, system changes, or new features on the platform.

  • Improve Healthcare Outcomes: Conduct anonymized research and generate analytics to enhance services.

  • Ensure Compliance: Fulfill legal obligations and respond to lawful government or regulatory requests.

  • Generate AI Insights: Use AI algorithms to analyze user data for personalized health insights, ensuring compliance with Uganda's data protection laws.

3. How We Share Your Information

Your personal data is shared only under the following circumstances:

  • Healthcare Providers: To facilitate seamless care and access to medical records.

  • Insurers: To improve claims underwriting.

  • NGOs : If you are a dependent, beneficiary, or registered by / under an NGO to facilitate accountability, and better health service, and insurance planning. 

  • Third-Party Service Providers: For services like data hosting, payment processing, and technical support. These parties are bound by confidentiality agreements.

  • Legal Authorities: To comply with legal requirements or in response to lawful requests.

  • Research Entities: Only anonymized data is shared to improve healthcare practices or analytics.

We guarantee that no personal data will be sold to third parties. Data shared through third-party API integrations is encrypted and only accessible to authorized services to enhance user experience.

4. Data Security

MyMedikoz employs advanced security measures, including encryption and secure servers, to safeguard your data. Despite these measures, we urge users to take precautions such as safeguarding login credentials and promptly reporting unauthorized access to their accounts.

5. Data Retention

We retain user data for as long as their account remains active or as required to provide our services. Upon account deactivation, certain data may be retained to meet legal obligations or resolve disputes.

6. Your Rights

Under the Uganda Data Protection and Privacy Act, users have the right to:

  • Access Data: Request access to personal data and receive copies.

  • Correct Information: Request corrections to inaccurate data.

  • Withdraw Consent: Opt-out of data processing activities or delete accounts.

  • Restrict Processing: Limit data processing under specific circumstances.

For assistance with these rights, contact us at info@mymedikoz.com.

7. Special Considerations for Children and Dependents

Dependent profiles must be managed by authorized caregivers. For minors under 18 years, caregivers must ensure lawful authorization to upload or manage their data.

8. Changes to This Privacy Policy

Updates to this Privacy Policy will be communicated through the platform. Continued use of MyMedikoz after such updates implies acceptance of the revised terms.

9. Environmental Commitment

By digitizing medical records and reducing reliance on paper-based systems, MyMedikoz contributes to lowering the environmental footprint of healthcare practices.

10. Contact Us

For queries or concerns regarding this Privacy Policy, please contact us: info@mymedikoz.com+256-764-510-976

 

 

               Terms and Conditions

 

 

Effective Date: September 29th 2024

Welcome to MyMedikoz! These Terms and Conditions govern your access to and use of the MyMedikoz platform. By using the platform, you agree to these terms. If you do not agree, please refrain from using our services.

1. Definitions

  • "User" refers to any individual or entity accessing or using the MyMedikoz platform.

  • "Dependent" refers to an individual whose medical records are managed by another user, such as a caregiver.

  • "Services" refer to all functionalities, applications, and systems provided by MyMedikoz.

2. User Responsibilities

2.1 Account Creation

  • Users must provide accurate and complete information during registration.

  • Users are responsible for maintaining the confidentiality of their login credentials.

  • Caregivers managing dependent accounts must ensure they have legal authorization to do so.

2.2 Acceptable Use

Users agree not to:

  • Use the platform for any illegal or unauthorized purposes.

  • Upload or share inaccurate, misleading, or harmful information.

  • Engage in activities that compromise the integrity of the system, such as reverse-engineering or tampering.

Users must recognize that AI-generated insights provided by MyMedikoz are informational and should not replace consultations with licensed healthcare providers.

3. Limitation of Liability

MyMedikoz is not responsible for:

  • Data Accuracy: Errors or omissions in medical records supplied by users or third-party healthcare providers.

  • Unauthorized Access: Breaches caused by user negligence or insecure account practices.

  • User Decisions: Health decisions based solely on the data or features provided by MyMedikoz.

4. Fees and Payments

Applicable subscription fees will be detailed during account registration. Non-payment may lead to limited access or suspension of services.

5. Intellectual Property

All content, trademarks, designs, and systems within MyMedikoz are protected by intellectual property laws. Users are prohibited from reproducing or distributing any content without prior authorization.

6. Data Backup and Recovery

MyMedikoz ensures periodic backups of user data and provides mechanisms for recovery in the event of data loss or system errors.

7. Dispute Resolution

Users may escalate unresolved complaints through a dedicated grievance redressal mechanism before resorting to arbitration. Arbitration will be conducted in accordance with Ugandan law.

8. Governing Law

These Terms and Conditions are governed by the laws of Uganda. Disputes shall be resolved through arbitration within the jurisdiction of Uganda.

9. Changes to These Terms

We may amend these Terms and Conditions periodically. Continued use of MyMedikoz after updates implies acceptance of the revised terms.

10. Contact Us

For questions related to these Terms and Conditions, please reach out to: info@mymedikoz.com | +256-764-510-976

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